INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Does Tally Collection have a store or is it sold only through a website?

We always welcome you to the tally Collection Boutique in Al Mawaleh behind City Centre Muscat   link”

What are the countries that Tally Collection ships to?

We ship to all GCC countries.

Is there a cash on delivery feature?

The order is approved by payment through the site only and there is no cash on delivery

How long does the order take ?

3 to 4 weeks, exclusive of weekends and public holidays

What is the duration of receiving ready made abayas?

  • Inside Muscat 2 days
  • Outside Muscat 4 days
  • Gulf countries 7-10 days, taking into account the reasons for delays beyond our control
Can I change the size or exchange the item after the purchase?

Unfortunately we do not accept any change after completing the application process

What are the delivery and shipping fees?
  • For GCC requests, an amount of 6 Omani riyals is calculated for each abaya and payment is made upon receipt, taking into account the customs duties required by the country to which it is sent, if any.
  • For orders within Oman an amount of 2 RO is calculated up to 6 KG
How do I know that the store has received my order?

You will receive an email / registered phone number upon completion of the order

Can the customer modify the measurements after receiving the product?

We do not modify measurements after receiving the product

If I submit several orders on different dates, can I receive them on the same date?

Each order will be considered as separate and there is no guarantee that it will be shipped within the same time

What is the correct way to take measurements?

Please follow the size chart “ link” or the  video when requesting detail “ link”

How can I track my order?

After your order is delivered to the shipping company, you will be notified by SMS and email with the tracking code of your shipment.

What is the correct way to wash the abaya?

Please follow the washing and ironing instructions that came with the abaya”link”